Frequently Asked Questions
Your questions answered
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What exclusive Baytna benefits do I receive?
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How can I claim my benefits?
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How many people are eligible for the Al Maha – HIA Meet and Greet Service?
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How far in advance do I need to book the Al Maha – HIA Meet and Greet Service?
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How can I modify my Al Maha – HIA Meet and Greet Service booking?
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How can I cancel my Al Maha – HIA Meet and Greet Service booking?
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How do I avail the add-ons to my Al Maha – HIA Meet and Greet Service booking?
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Can I refund my cancelled Al Maha – HIA meet and greet service booking?
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What is the New 5G Data SIM Plan?
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What happens when I consume all the available allowances?
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How do I activate an additional Data Pack QR50?
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What is the difference between a Recurrent and a one-time activation pack?
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Which pack will be used first, the Data SIM pack or the Recurrent Data pack?
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Can a Shahry Service Key (SSK) be activated with the 5G MBB plan?
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When existing MBB customers subscribe to SSK, will their SSK be terminated if they upgrade their service to the new 5G Data SIM plan?