Frequently Asked Questions
Your questions answered
- What is the Programme called?
- What is the Programme about?
- What language is the Programme available in?
- How does Nojoom work?
- Where can I get more information about the Programme?
- What can I do on the Ooredoo App regarding access to Nojoom?
- How can I check the Tier information of my Nojoom account?
- Where can I find the Nojoom Terms & Conditions?
- Who can enrol?
- How can I enrol in Nojoom?
- What is Nojoom Tier Status?
- What information do I need to provide for enrolment?
- What is a Primary user?
- What is a Secondary user?
- Does enrolling in Nojoom cost anything?
- How will I be informed about enrolment?
- What services can be enrolled?
- Can businesses enrol in Nojoom?
- For how long is membership valid?
- What happens if I cancel all of my Ooredoo services?
- When can I upgrade?
- Once I upgrade to a new Tier status, how long will the upgrade be valid for?
- How does Tier status downgrade work?
- How can I earn Nojoom Points?
- What happens if I add a postpaid service in the middle of a billing period?
- What happens if I add a prepaid service in my account?
- How many points do I earn?
- When will I receive the points from partners?
- How do Hala customers earn points?
- How do billed services (Shahry, Landline, TV) earn points?
- Can I change the services from which I earn Nojoom Points as often as I like?
- What happens when I pay my bill?
- What happens if I only pay part of my bill?
- What happens if I join Nojoom in the middle of a billing cycle?
- What happens if I pay more than my billed amount?
- What spending is not eligible to earn points?
- For how long are Nojoom Points valid?
- What are Bonus Points?
- How to check my Nojoom points?
- Can I transfer my Nojoom Points?
- How do I go about redeeming an Ooredoo Reward?
- What Ooredoo products and services are available with Nojoom rewards?
- What are Nojoom’s partners?
- How many points do I need to redeem a reward?
- How do I redeem Nojoom Points?
- Where can Nojoom points be used?
- Can I cancel a redeemed voucher?
- What if the item I want to purchase is of a different value to the voucher?
- How does redeeming points for Hala credit through Nojoom affect my main account balance and validity?
- Can I issue an Ooredoo service reward to anyone?
- What are the rules when redeeming points for a Hala recharge?
- For how long are reward vouchers valid for?
- Can I share redeemed vouchers to another person?
- How many times can a reward voucher be used?
- What is the Al Nokhba tier?
- How can I be an Al Nokhba member?
- What benefits can I get?
- Which are Al Nokhba’s partners?