Frequently Asked Questions
Your questions answered
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What is Home+?
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What makes Home+ stand out from other similar services?
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How do I know how many benefits I can claim?
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What are TV and Entertainment credits?
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How can I redeem these Home+ credits?
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How often can I redeem and cancel my credits?
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How can I get more credits?
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If I downgrade my plan, will I lose claimed benefits?
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Are the Credits accumulated?
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What equipment will be installed in my house?
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Will I get Wi-Fi devices which support the latest technology?
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What are the main advantages of Wi-Fi 6 technology?
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Will I get devices for free?
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What if I need more devices later?
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Will I get TV set-up-box (STB) devices for free?
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What if I need more Wi-Fi devices later?
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What is the cost of service installation?
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What is the cost of installing additional devices?
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How can I order a new Home+ subscription?
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How I can upgrade to new Home+ plans?
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What do I do with my services if I’m moving house?
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What is Fibre-to-the Room service?
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Why Fibre-to-the-Room service is better than regular WiFi?
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Can I activate FTTR service on Home+ GO, Prime Ent or Home+ plans?
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What if I need more rooms to cover than its provided as part of my plan?
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What if I relocate to a new address?
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Can I transfer my FTTR service?
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How many rooms you can connect?
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Do I need to rewire my house?