Luxury with Al Maha – HIA Meet and Greet Service
Upon activating your Baytna plan, you are entitled to four VIP Valet Passes each month per Baytna account. Your available pass balance will refresh on the first day of each new month, ready for you to use and enjoy.
Convenience with VIP Valet Parking
Upon activating your Baytna plan, you are entitled to four VIP Valet Passes each month per Baytna account. Your available pass balance will refresh on the first day of each new month, ready for you to use and enjoy.
Dedicated Baytna Call Center
Simply dial 110.
Check out the rewards available via the Ooredoo App.
How can I claim my benefits?
Al Maha – HIA Meet and Greet Service Benefits
Use the Ooredoo app or dial 110 to reach our dedicated Baytna customer service team. Remember to have your flight and passport information at hand for a hassle-free booking experience. Plus, you have the flexibility to use this service for individual or family arrivals and departures.
VIP Valet Parking
Visit the Ooredoo app to claim your valet pass.
VIP Valet Parking Pass can be claimed only at the listed locations here
You can also visit the Ooredoo App and tap on locations.
How many people are eligible for the Al Maha – HIA Meet and Greet Service?
One booking of the Al Maha Services can accommodate one (1) individual adult (12 years and above) or a family which is consists of a maximum of two (2) adults (12 years and above) and one (1) to three (3) children (2-11 years old).
How far in advance do I need to book the Al Maha – HIA Meet and Greet Service?
Bookings for Al Maha Services shall be made no less than twelve (12) hours prior to the scheduled flight arrival or departure.
How can I modify my Al Maha – HIA Meet and Greet Service booking?
Contact 110 to request for booking modification. Modification requests are accepted between 6 and 12 hours prior to the schedule flights. No modification will be accepted within the 6 hours prior to the scheduled departure flight time and the booking will be considered as no-show.
How can I cancel my Al Maha booking?
As a Baytna plan member, you have access to exclusive Al Maha benefits valid for a full year from the activation date of your plan.
Cancelation requests should be made at least 24 hours prior to the flight to revert the benefit.
In case of cancellations less than 24 hours before the flight, the benefit will be non-refundable, booking will be considered as a no-show and the member will lose the benefit.
How do I avail the add-ons to my Al Maha – HIA Meet and Greet Service booking?
For any add-ons or additional persons – customer must contact Al Maha services directly at +974 4010 5831.
Can I refund my cancelled Al Maha booking?
As a Baytna plan member, you have access to exclusive Al Maha benefits valid for a full year from the activation date of your plan. It’s important to be aware that these benefits are non-refundable once claimed.
