Frequently Asked Questions

• Bundling options are currently not available.

• Bundling options are currently not available.

• You can find comprehensive guides in our online manuals covering the Administration Portal and API integration.
• Our team is ready to assist you with any questions you may have.
• Request a test account POC to experience the service firsthand.

• Required Support is provided via 8008000 and POC’s are provided based on any bespoke solution or requirement.

• Required support is provided via 8008000.
• POC’s are not supported by TETRA or PTT.

• A one-time activation fee of QAR 1500 applies to both Local SMS and Monthly Packs.

• Choose from a variety of postpaid plans with fixed monthly allowances or opt for a prepaid plan with a validity of 3 to 12 months.
• Charges may apply for usage exceeding your plan’s data allowance.
• Please visit the Ooredoo website for detailed information on available plans and pricing.

• You will be charged a fixed monthly rental fee with no additional usage charges.

• You can upgrade or downgrade by sending a request to 8008000.
• Changes will be effective at the beginning of the month.

• Upgrading or downgrading your plan is easy. Send a request to 8008000 and the changes will take effect immediately.

• While service upgrades or downgrades are not applicable, you can customise your TETRA and TETRA PTT Connect services by requesting the setup of multiple communication groups and configuring devices for specific group interactions.
• You can upgrade or downgrade Aamali PTT by sending a request to 8008000 and the changes will take effect immediately.

• Service activation is typically within 24 hours, provided all necessary requirements are met.

• Service activation typically takes 48 business hours.

• Service will be activated within 48 business hours.

TETRA

• TETRA is a powerful communication solution that enables critical voice and text communication between multiple users.
• TETRA service is offered with a dedicated network and is used for outdoor communication, with wide coverage across Qatar.
• It is suitable for: Public Safety, Transport, Commercial & Industry, Military, Government, Oil & Gas.

TETRA PTT

• Used for critical communication between multiple users with voice or text messaging.
• Operates on the GSM network for indoor coverage.
• Can communicate with standard TETRA networks.
• It is suitable for: Public Safety, Transport, Commercial & Industry, Military, Government, Oil & Gas.

Aamali PTT

• Used for communication between multiple users.
• Allows for one-to-one and one-to-many communication with voice / video / text messaging.
• Operates on the GSM network, providing indoor and outdoor coverage.
• It is suitable for: SME, SOHO, Hotel Management, etc …

Packs come with Flexible Pricing Models & Pay As You Go options.

• Register online and easily manage your account.
• Utilise features like message validity and scheduling, template saving, scheduled scheme for birthday or event and recurrence options for efficient communication.
• Enhanced security including a 2-Factor Authentication (2FA) login for added protection.
• Different API integration Options like Messaging Web Portal (secure), SMS Gateway (SMPP 3.4), Desktop Client, SOAP/ Web service (secure), Email2SMS/ SMS2Email (SMTP), IE Plug-in, Firefox Plug-in, Outlook plug-in, Outlook Express Plug-in, Lotus Plug-in.

• Inmarsat offers worldwide coverage, connecting you across the globe.

• Ooredoo is the exclusive provider of TETRA services in Qatar. We offer a dedicated and robust network for mission-critical communications, ensuring reliable and secure connectivity (for indoor and outdoor coverage).
• TETRA offers superior reliability and coverage compared to standard Push-to-Talk services.
• Government and security forces across Qatar rely on Ooredoo’s TETRA services for their critical communication needs.

• You can explore Ooredoo’s Business Mobile Services, such as Aamali.

This service allows you to send multiple SMS messages simultaneously to any mobile number in Qatar or internationally through a convenient web application for the below message types:

• Advertising Messaging – Reach a wider audience by sending promotional messages, announcing new product launches, and spreading brand awareness through targeted SMS campaigns.
• Transactional Messaging – Automate your business messages by integrating SMS API with your existing software. This enables you to send essential messages like One-time Passwords (OTPs) and transaction updates seamlessly. You will be assigned a username, password, and a client gateway connection to use the service.

This service can be offered to all Business Segments.

• Inmarsat Satellite Service is a vital communication solution designed for locations with limited or no GSM coverage, such as at sea, in deserts, or during military operations. This satellite-based service keeps you connected even in the most challenging environments.
• You’ll need to purchase a dedicated satellite device and SIM card. Choose from various postpaid or prepaid plans to suit your communication needs.
• Note: For indoor use, you may require a specialised bespoke solution with an external antenna and wall mount with a limited coverage area.