Frequently Asked Questions

• You can modify your plan or add-ons through My Ooredoo portal (https://www.ooredoo.qa/web/en/business) or by submitting a service order request. To submit a request, send a signed form, official letter, or authorised email with the desired changes to one of our ordering methods.

• To apply for a domain name, first check its availability at (https://cra.gov.qa/Services/Check-A-Domain). If available, you can order it directly through (https://qatarcloud.qa/qatardomain.php) or by following the general ordering process.

• Sign up via ‘My Ooredoo’ on the website, complete the form, and email it to [email protected].
• Visit an Ooredoo shop with Business Desks at the following branches.
• Send an email to [email protected].
• Call Business Customer Care at 800 8000.

Required documents: Company Registration (CR), Establishment ID, and QID/passport of the authorised signatory.

• Account Manager: Contact your assigned Account Manager. If you don’t have their contact information, call Business Customer Care at 800 8000.
• My Ooredoo Portal: Use the My Ooredoo online self-service portal (https://www.ooredoo.qa/web/en/business) for 24/7 support and faster service with less paperwork.
• Email: Send your request to [email protected]. You will receive an email confirmation with a service request number to track your request.
• Ooredoo Shop: Visit an Ooredoo shop with Business Service Desks for assistance from a specialised agent.

By designating a contact who can submit requests on your company’s behalf you can reduce the hassle and save time with fewer document requirements.

• Mobile and broadband usually take 1-2 working days.
• For complex services our Customer Delivery Manager (CDM) will contact you for timelines.