Frequently Asked Questions

• Yes, we offer bundled solutions, such as Ideahub and Business Internet.
• We can also tailor a customised bundle to perfectly suit your specific business needs.

• Yes, “Global Cloud Connect” can be bundled with other Ooredoo services like Managed Routers/SD-WAN and data centre co-location services where applicable
• We can also tailor a customised bundle to perfectly suit your business needs.

• Yes, ‘Global IPVPN and EVPN’ products can be bundled with national leased lines, managed Wi-Fi, managed router services, and national business landlines.
• We can also tailor a customised bundle to perfectly suit your specific requirements.

Yes, “Multi-Cloud Local Connect” can be easily bundled with other Ooredoo services such as:

• National IPVPN/EVPN
• Managed Routers/SD-WAN
• Data Centre Co-location

• We currently do not offer formal training; however, we can arrange a free of cost demonstration upon request.
• We can also provide customised POC offerings with varying pricing based on the scope and duration of the trial.

• While we don’t offer specific training sessions for this service, our user-friendly interface and intuitive features make it easy to use.

• We currently do not offer formal training; however, we can arrange a free of cost demonstration upon request.

• We currently do not offer formal training; however, we can arrange a free of cost demonstration upon request.

• While we don’t currently offer formal training sessions, we can arrange a demonstration free of charge at your request.

• No, installation costs are separate from the monthly rental fees.

• No, installation costs are quoted separately.

• No, installation costs are quoted separately.

• No, installation costs are separate and will be quoted separately.

• You can easily upgrade or downgrade your service between available packages without incurring any extra charges.
• Upgrades requiring new physical installations may result in a new contract term.
• To make changes, please contact our customer care team.

• You can easily upgrade or downgrade your service between available packages without incurring any extra charges.
• Upgrades requiring new physical installations may result in a new contract term.

• You can easily upgrade or downgrade your service between available packages without incurring any extra charges.
• Upgrades may result in a new contract term.

• You can easily upgrade or downgrade your service between available packages without paying any extra charges.
• Upgrades requiring new physical installations will result in a new contract term.

• For troubleshooting or support please contact 8008000

• Service activation typically takes 2 to 4 weeks, depending on the scope and complexity of the installation.

• If fibre is available in your location, service activation typically takes 2 days.

• Service activation typically takes 4-6 weeks.

• Service activation typically takes 4-6 weeks.

• Service activation typically takes 4-6 weeks.

• Enjoy unlimited data with our Business Residential Service plans, allowing you and your tenants/employees unlimited data across all plans.

• Hyperscalers like Microsoft and Google have established a local cloud presence in Qatar, presenting a significant opportunity for businesses to leverage the benefits of local cloud computing.
• Ooredoo enables businesses to directly connect to Microsoft Azure regions within Qatar. We provide a single “gateway” platform for multi-cloud connectivity, allowing businesses to connect to both Microsoft Azure and Google Cloud in a phased approach.
• The initial phase of this initiative focuses on Microsoft ExpressRoute connectivity, the first domestic product under the “Multi-Cloud Local Connect” platform.
• This service is ideal for organisations across various sectors, including government, strategic, and commercial enterprises.

• Ooredoo helps you extend your Global IP-VPN or Ethernet connectivity to multiple customer premises through bundled national leased lines.
• Ooredoo offers a choice between single or protected/redundant connectivity options with diverse routing for enhanced reliability and security.

• Cloud Connect leverages Ooredoo’s high-performance National EVPN network with active-active dual links for secure and reliable connectivity to cloud platforms.
• Our National EVPN service offers a range of premium SLAs, including customisable Quality of Service (QoS) options like Platinum CoS, to meet your specific performance requirements.
• Ooredoo is the exclusive official partner for “Global Cloud Connect” services in Qatar.

• “Multi-Cloud Local Connect” seamlessly integrates with your existing Ooredoo MPLS network, whether you’re using IPVPN or EVPN.
• Both EVPN and IPVPN variants offer a range of service levels, including business class and first-class options with customisable Quality of Service (QoS) to meet your specific business needs.
• Ooredoo is the official partner for Azure ExpressRoute connectivity in Qatar, providing direct access to Microsoft Azure regions in Meeza Vault 2 (MV2) and Qatar Data Centre 5 (QDC5).

• Experience a complete and reliable business-grade internet solution that seamlessly adapts to your business needs.
• Benefit from our fully managed service with 24/7 proactive monitoring, and management, along with in-depth network reports.
• Customise your plan with valuable add-ons like “burst ability” and choose from first class Service Level Agreements (SLA) with protected links to meet your specific requirements.

• Enjoy a premium entertainment experience with our high-quality IPTV service.
• Experience exceptional performance backed by Ooredoo’s high-capacity and diverse national and international network infrastructure.

• Explore our range of solutions, including SD-WAN business edge/enterprise edge products, managed Wi-Fi, business landline, unified communications, and data centre co-location services.
• Enhance your business operations with complimentary Ooredoo services, including Managed Routers/SD-WAN, Managed Wi-Fi, Business Landline, Unified Communications, and Data Centre Co-location.

• You can explore Managed Routers/SD-WAN business edge/enterprise edge products, and Data Centre Co-location services.

• We offer National leased lines, SD-WAN business edge/enterprise edge products, managed Wi-Fi, and business landline products.

• You can explore: National IPVPN/EVPN, managed routers/SD-WAN business edge/enterprise edge products, and data centre co-location products.

• Ooredoo Business Internet offers dedicated and symmetrical internet connections with speeds ranging from 2 Mbps to 10 Gbps with two variants (i) Base Plans and (ii) Hospitality plans.
• Enjoy business-class service delivery with a complimentary Advanced Cisco Business Router.
• Leverage 8 static IP addresses for essential business applications such as server hosting, VPN tunneling, and video conferencing.
• Ideal for government, strategic, and commercial organisations, as well as businesses in the hospitality and events sectors.

Business Residential is a comprehensive triple-play service offering fast internet, crystal-clear landline, and exciting IPTV entertainment delivered directly to your premises via a reliable fibre optic network

Ideal for:

• Businesses providing residential accommodations: hotels, hostels, serviced apartments.
• Employers providing housing for employees: corporate housing, employee residences.

• Ooredoo offers a comprehensive suite of Global Connectivity services, including Global Ethernet (Layer 2) and Global IP-VPN (Layer 3), designed to connect businesses in Qatar to global locations.
• Leveraging our extensive global network and strategic partnerships, including carrier partner Virtual Points of Presence (vPOPs), we provide seamless and reliable connectivity across the globe.
• This service is particularly beneficial for government, strategic, and commercial organisations with global operations.

• “Global Cloud Connect” enables businesses in Qatar to establish direct and secure connections to Microsoft Azure regions in Europe (Marseille, France, and London, UK).
• Ooredoo provides redundant and diverse Active-Active Ethernet VPN connections between your Azure virtual networks in Europe and your on-premises network in Qatar.
• This service is ideal for organisations across various sectors, including government, strategic, and commercial enterprises.